FAQ

🛒 Orders

How can I place an order?
You can place an order directly on our website. Simply select your desired items, add them to your cart, and proceed to checkout.

Can I modify or cancel my order after confirmation?
Once an order is confirmed, modifications or cancellations are not possible.
If you have an issue, please contact our customer service as soon as possible at 📩 [email protected].

How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to follow your package’s progress.

🚚 Shipping & Delivery

Which countries do you ship to?
We offer worldwide shipping. Shipping times and costs vary depending on your location.

How long does delivery take?

• France: up to 5 business days

• Europe: 5 to 10 business days

• International: 10 to 15 business days

Please note: delivery times are estimates and may be affected by customs or courier delays.

How much does shipping cost?
Shipping costs depend on your location and will be calculated at checkout.

What should I do if my package is delayed or lost?
Please check your tracking details first. If needed, contact us at 📩 [email protected] for assistance.

🔁 Returns & Exchanges

What is your return policy?
You have 14 days from the date of delivery to return an item, provided it is unworn, unwashed, and in its original packaging.

How do I initiate a return?
Please contact us at 📩 [email protected] with your order details. We will provide return instructions.

Are return shipping costs covered?
Return shipping costs are the customer's responsibility, unless the return is due to a defective item or an error on our part.

Do you offer exchanges?
We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 30 business days to your original payment method.

👕 Product Information

What materials do you use?
Our collections are crafted with premium materials and attention to detail.

How should I care for my garments?
To preserve quality, follow the care instructions on the product label. In general:

• Wash at low temperature

• Avoid tumble drying

• Iron on low heat if needed

Are your products limited edition?
Yes — many pieces are produced in limited quantities to ensure exclusivity.
We recommend ordering early to secure your item.

💳 Payments & Security

Which payment methods do you accept?

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay / Google Pay

Is my payment information secure?
Yes — we use a secure, encrypted payment system to protect your data at all times.

🤝 Customer Service

How can I contact customer service?
For any questions or assistance, reach us at:
📩 [email protected]
We’ll get back to you as soon as possible.